FAQs

How do I track my package delivery status?
You can check the delivery update emails from us. There is a shipment tracking URL which you can see the status of your package delivery. 

Can I exchange or return items?
Yes, we accept exchange or return items. Please see this page in details.

Do you offer free shipping?
We offer free delivery service over SGD 40 nett orders (for Singapore orders).

How long does it take in delivery?
We support 3-5 business days delivery for orders.

My shipment arrived later than expected. Who should I contact?
Please contact ask-beautiq@dhap.sg with your name and order number.

I have lost my packing slip. Can I still return my purchase?
Yes, you can. Please make sure to write your name and order number in the return package.

What do I do if I had an allergic reaction?

If you've experienced an allergic reaction to one of our products, please get in touch with our Beautiq Squad at ask-beautiq@dhap.sg 

Your input will help us communicate to the brand involved and find an appropriate solution!

In your message to our Customer Service Team, please include:
- Your order number for the item purchased;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced

Our Customer Service Team may also ask for:
- Photos of the product; and
- Photos of the affected area

Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivity with certain ingredients/ do a patch test before using any new product.

 

I have more questions or feedback! 
Please email us at ask-beautiq@dhap.sg or message us. 

(Note: Replies after working hours and during weekend & public holidays will be slower. Rest assured we will get back to you soon!)